Effective Date: 3/17/25

Paint Supply Co. ("Company," "we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and disclose your information when you visit our website ("Site") and interact with our services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing and shipping addresses, and payment details.

• Account Information: Username, password, and account preferences.

• Transaction Data: Details about purchases made on our website.

• Technical Data: IP address, browser type, operating system, and site usage analytics.

• Cookies and Tracking Technologies: Information collected through cookies and similar tracking methods to improve website functionality.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill orders, payments, and returns.

• Provide customer support and respond to inquiries.

• Improve our website, products, and services.

• Send promotional emails and marketing materials (with opt-out options).

• Comply with legal obligations and enforce our terms.

• Prevent fraudulent activity and protect against security threats.

3. How We Share Your Information

We do not sell your personal information. However, we may share it with:

• Service Providers: Third-party vendors who help us process payments, ship orders, and analyze website performance.

• Legal Compliance: Government authorities or law enforcement if required by law.

• Business Transfers: In case of a merger, sale, or acquisition, your information may be transferred as part of the transaction.

4. Data Security

We implement reasonable security measures to protect your personal information. However, no method of data transmission or storage is completely secure. We encourage you to take precautions when sharing sensitive data online.

5. Your Rights Under the Virginia Consumer Data Protection Act (VCDPA)

If you are a Virginia resident, you have certain rights regarding your personal data:

• Access: Request confirmation of whether we process your data and access the information.

• Correction: Request corrections to inaccurate or incomplete personal data.

• Deletion: Request deletion of personal data, subject to exceptions under the law.

• Data Portability: Obtain a copy of your data in a portable format.

• Opt-Out: Decline targeted advertising, the sale of personal data, or profiling in automated decision-making.

To exercise these rights, contact us at sales@paintsupplyco.com or call 800.928.2383. We will respond within 45 days as required by law.

6. Children's Online Privacy Protection Act (COPPA) Compliance

In compliance with COPPA, we do not knowingly collect personal information from children under the age of 13. Our website is not intended for children under 13, and we request that they do not provide personal information through our Site.

7. California Consumer Privacy Act (CCPA) Rights

While our primary operations are in Virginia, we recognize that some users may be California residents. In compliance with the CCPA, California residents have the right to:

• Know: Request information about the categories and specific pieces of personal data we have collected.

• Delete: Request the deletion of personal data, subject to certain exceptions.

• Opt-Out: Decline the sale of personal data. (Note: We do not sell personal data.)

To exercise these rights, please contact us using the information provided below.

8. Use of Cookies and Tracking Technologies

We use cookies to enhance user experience, track website traffic, and customize advertising. By using our Site, you consent to the use of cookies unless you disable them in your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external sites.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Hampton Store
2528 W Pembroke Ave
Hampton, VA 23661
Phone: 757.247.6651
Hours: Monday-Friday 7am - 4:30pm; Saturday 7am - 12pm

Richmond Store
1835 Commerce Road
Richmond, VA 23224
Phone: 804.767.2455
Toll-Free: 800.928.2383
Fax: 804.767.4598
Hours: Monday-Friday 7am - 4:30pm

Email: sales@paintsupplyco.com